Location: Stowmarket

We have a vacancy for a Works Planner to join our Civil Asset Management team based in Stowmarket office. The main purpose of the role is to programme and deploy operational resource for reactive and planned works for the division.

The main duties will include;

  • To be a focal point of contact and deploy Operational Resource for reactive works (and some planned works as directed) following customer control and operational report requests to quality, standard and in accordance with policies and procedures.
  • To actively follow through all jobs / WIFs from report to deployment, job completion, close out and application of all jobs.
  • Ensure all work orders are processed to agreed timescales
  • Accurate maintenance of JT(and other data bases as appropriate) job details from initial requests / incidents reports through to deployment and close out and application for payment.
  • Ensure all relevant reports are collated and delivered to agreed timescales
  • Answer and field all telephone calls in a polite professional manner
  • Ensure all Opening & closing notices (including permits) are managed and completed within timescales
  • Liaise with the Call centre prior to weekends and bank holidays to ensure the lines are switched over prior to standdown.
  • Manage and keep up to date the emergency call list.
  • Manage the number of active work jobs assigned against individual companies

Skills and Experience required;

  • Sound administration experience in busy office, including ordering of materials.
  • Knowledge of or previous experience in the Electricity / Construction industry is desirable.
  • Excellent skills in MS Word, and Excel.
  • Good interpersonal skills must be polite and professional with an excellent telephone manner.
  • Excellent organisational skills.
  • Numerate and able to utilise administration systems and processes.
  • Work programming and logistic skills.?

Job Reference: FR1302

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We are an Equal Opportunities Employer and all recruitment is in line with our Equality and Diversity policy.

Please Note: Agency applications will not be accepted.